Effective Date: 20/02/2026

Welcome to Doorbaz. These Terms & Conditions govern your use of our website and services. By accessing, browsing, or placing an order on Doorbaz, you agree to comply with and be bound by these terms. If you do not agree, please do not use our services.

1. General Use

Doorbaz provides an online platform for purchasing groceries and daily essentials. By using this website, you confirm that:

  • You are at least 18 years of age.
  • The information you provide is accurate and complete.
  • You will use the website only for lawful purposes.

We reserve the right to refuse service, cancel orders, or terminate accounts if any misuse or violation of these terms is detected.

2. Account Registration

To place orders, you may be required to create an account using your mobile number or other provided details.

You agree that:

  • You are responsible for maintaining the confidentiality of your login information.
  • All activities under your account are your responsibility.
  • You will immediately notify us of any unauthorized use of your account.

We are not liable for any loss resulting from unauthorized access due to your failure to safeguard your login credentials.

3. Delivery Services

Doorbaz currently delivers only to selected serviceable areas. Orders placed outside our approved delivery pincodes may be declined or cancelled.

Delivery timelines are estimates and may vary due to:

  • Weather conditions
  • Traffic or local restrictions
  • High order volume
  • Unforeseen operational issues

Delivery charges, if applicable, will be clearly displayed at checkout. Free delivery eligibility (if offered) will apply only to qualifying orders.

4. Orders & Pricing

All prices displayed on the website are in Indian Rupees (INR) and are subject to change without prior notice.

We strive to ensure pricing accuracy; however, errors may occur. In case of pricing mistakes, we reserve the right to:

  • Cancel the order
  • Contact you for confirmation before processing

Product availability is subject to stock. If an item becomes unavailable after order placement, we may contact you for substitution or refund.

5. Payments

We accept payments through secure third-party payment gateways and approved payment methods.

By placing an order, you agree that:

  • You are authorized to use the selected payment method.
  • The payment information provided is valid and accurate.

Doorbaz does not store your card or sensitive payment details on its servers.

6. Cancellations & Refunds

Orders may be cancelled before dispatch. Once dispatched, cancellation may not be possible.

Refunds, if applicable, will be processed in the following cases:

  • Payment failure with deducted amount
  • Non-delivery of confirmed order
  • Damaged or incorrect product received (subject to verification)

Refunds will be credited to the original payment method within a reasonable timeframe.

7. Product Quality & Substitutions

We aim to deliver fresh and high-quality products. However, slight variations in packaging, weight, or brand may occur.

In case a product is unavailable, we may:

  • Offer a similar substitute (with your approval), or
  • Remove the item and adjust the final bill accordingly.

8. Prohibited Activities

You agree not to:

  • Use the website for fraudulent purposes
  • Attempt unauthorized access to the website or server
  • Interfere with the security or functionality of the platform
  • Provide false information

Violation of these terms may result in account suspension or legal action.

9. Intellectual Property

All content on this website, including text, logos, images, graphics, and design elements, is the property of Doorbaz and protected under applicable copyright and intellectual property laws.

You may not reproduce, distribute, or use any content without prior written permission.

10. Limitation of Liability

Doorbaz shall not be held liable for:

  • Indirect or consequential damages
  • Losses caused by delays beyond our control
  • Temporary website unavailability
  • Third-party service interruptions

Our total liability, if any, shall not exceed the value of the order placed.

11. Privacy

Your use of Doorbaz is also governed by our Privacy Policy. By using our services, you consent to the collection and use of your information as outlined in that policy.

12. Modifications to Terms

We reserve the right to modify or update these Terms & Conditions at any time. Updated terms will be posted on this page with a revised effective date. Continued use of the website constitutes acceptance of the updated terms.

13. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of India. Any disputes arising from the use of our services shall be subject to the jurisdiction of the appropriate courts.

14. Contact Information

If you have any questions regarding these Terms & Conditions, please contact us:

Doorbaz
Email: info@doorbaz.com