Effective Date: 20/02/2026

Welcome to Doorbaz. Your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services. By accessing or using Doorbaz, you agree to the terms of this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

a) Personal Information

When you create an account, place an order, or contact us, we may collect:

  • Full Name
  • Mobile Number
  • Email Address (if provided)
  • Delivery Address
  • Billing Information
  • Order History

b) Payment Information

We do not store your card or payment details on our servers. Payments are processed securely through trusted third-party payment gateways.

c) Technical Information

When you visit our website, we may automatically collect:

  • IP address
  • Browser type
  • Device information
  • Pages visited
  • Date and time of visit

This helps us improve our website performance and user experience.

2. How We Use Your Information

We use the collected information to:

  • Process and deliver your orders
  • Communicate order updates and delivery details
  • Provide customer support
  • Improve our products and services
  • Send important service notifications
  • Prevent fraudulent transactions
  • Comply with legal obligations

We do not sell, rent, or trade your personal information to third parties.

3. Delivery Area Limitation

Doorbaz currently provides delivery services only in selected areas. Orders placed outside our serviceable pincodes may not be processed. Your address information is used solely to verify delivery eligibility and complete your order.

4. Account & Mobile Login Information

If you register using your mobile number, it will be used for authentication and order communication purposes. In case OTP verification is used, your number will only be used for login verification and service-related communication.

We do not share your mobile number with third parties for marketing purposes without your consent.

5. Cookies and Tracking Technologies

Our website may use cookies to:

  • Remember your preferences
  • Maintain login sessions
  • Improve site performance
  • Analyze website traffic

You may choose to disable cookies in your browser settings. However, some features of the website may not function properly if cookies are disabled.

6. Data Security

We implement appropriate technical and organizational security measures to protect your personal data from unauthorized access, misuse, alteration, or disclosure.

While we strive to protect your information, no method of transmission over the internet is 100% secure. Therefore, we cannot guarantee absolute security.

7. Third-Party Services

We may use trusted third-party services for:

  • Payment processing
  • SMS or OTP verification
  • Website analytics
  • Hosting services

These third-party providers have their own privacy policies governing the use of your information.

8. Data Retention

We retain your information only as long as necessary to:

  • Fulfill your orders
  • Maintain transaction records
  • Comply with legal requirements
  • Resolve disputes

You may request deletion of your account by contacting us.

9. Your Rights

You have the right to:

  • Access your personal data
  • Correct inaccurate information
  • Request deletion of your data
  • Withdraw consent (where applicable)

To exercise any of these rights, please contact us using the details provided below.

10. Children’s Privacy

Doorbaz services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If we become aware of such data, we will take steps to remove it.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage users to review this page periodically.

12. Contact Us

If you have any questions about this Privacy Policy or your personal data, you may contact us:

Doorbaz
Email: info@doorbaz.com